Eligibility

Customers must contact our customer service team to request an exchange or return within 48 hours of receiving their order. Requests made after this period may not be accepted.

To be eligible for an exchange, the item must be unused, undamaged, and in its original packaging, with all labels and seals intact.

Exchange Process

To initiate an exchange, please contact our customer support team by email at:

maisondesenteurs@gmail.com

If the product is damaged or defective, you may be asked to provide images of the item for verification. Our team will review your request and respond as soon as possible.

Once your request has been approved, we will work to resolve the issue within 3 business days.

Refund Policy

Please note that Maison de Senteurs does not offer cash refunds. Instead, customers may receive:

• A store credit, or
• An online voucher equal to the value of the returned item.

This voucher can be used for a future purchase on our website.

Exchange Shipping

Customers are responsible for shipping costs related to returning the original item and receiving the exchanged item, unless the exchange is due to an error on our part (such as a wrong or damaged item).

Exchange Availability

All exchanges are subject to product availability. If the requested item is unavailable, customers may:

• Choose another product from our available collection, or
• Receive a store credit voucher equal to the value of the returned item.

No Returns for Change of Mind

We do not accept returns for change of mind or if the customer simply decides they do not like the fragrance. We encourage customers to review product descriptions carefully before placing an order.

Damaged or Defective Products

If you receive a damaged, defective, or compromised product, please contact us within 48 hours of delivery. Our team will review the issue and, if verified, provide a suitable resolution such as a replacement or store credit.

Exceptions and Conditions

Non-Exchangeable Items
Products purchased during clearance or promotional sales may not be eligible for exchange.

Proof of Purchase
A valid proof of purchase, such as an order confirmation or receipt, is required for all exchange requests.

Orders During Promotions

Orders placed before the start of a promotional campaign are not eligible for sale price adjustments. This ensures fair pricing for customers who purchase outside promotional periods.

Cancellation Policy

Maison de Senteurs reserves the right to cancel orders under certain circumstances, including but not limited to:

• Product being out of stock
• Product not meeting quality standards
• Payment authorization failure from the issuing financial institution

Customers may cancel an order before it has been processed or shipped. Once an order has been shipped, the Exchange Policy will apply.

Instead of refunds, customers may receive store credit or a discount code for future purchases where applicable.